RESCHEDULING POLICY

We value your time and strive to provide you with the best possible assistance.

To ensure that we can effectively allocate our resources and provide you with the attention you deserve, we have a rescheduling policy in place.

Rescheduling is certainly possible, and we understand that unexpected circumstances can arise.

However, to maintain efficiency and fairness to all our clients, we have set a maximum limit of two reschedules per appointment.

We kindly request that you inform us of any rescheduling requests at least 48 hours in advance.

A rescheduling request with less than 48 hours in advance is technically not be possible.

The reason for this policy is that we invest a significant amount of time and effort in preparing for each appointment.

We carefully research, review and test answers to your questions or work on finding solutions to your problems, preparing a test file and a demo for the meeting.

We want to ensure that we can provide you with the highest level of service during our scheduled time together.

CANCELLATION Policy

If a rescheduling request is made beyond the two allowed times, we will be unable to accommodate it.

In such cases, the appointment will be automatically cancelled without a refund.

This policy is in place because multiple reschedules can leave our calendar empty, preventing us from assisting other clients and impacting our ability to earn a living.

We greatly appreciate your understanding and cooperation in adhering to this policy.

By doing so, we can maintain a balanced schedule, allocate our resources effectively, and provide you with the dedicated attention you deserve.

Refund Policy

Digital products are NON-refundable. (such as online bookings for video support call, demo files used in the video support call, recordings of the video support call, files of any kind, …)

This is because, unlike physical goods, they cannot be returned or restocked. We strive to provide accurate descriptions of our digital products to help you make an informed decision before purchase." 

We regret to inform you that refunds are not available for the ordered video support call and the accompanying demo file the recording. Once an order is placed, we immediately begin working on creating the demo file, conducting research, and performing extensive testing. Due to the significant time and resources invested in this process, we are unable to offer refunds for video support call or the associated demo file recording.

What if I paid for support and you can't help me?

• Should it happen that we cannot help you with what you have entered on the intake form, we will inform you in time, usually within 24 hours of your booking.

• In the email we send you, with the status of your request, there will be a link with which you can book a second appointment for free. This is at no extra cost. You can fill in all the necessary information for your second application on the intake form.

• If you also receive an email after the 2nd request that we cannot help you, cannot give you an answer, cannot propose a workflow or cannot offer a solution, you will receive a credit note and we will refund the amount you paid to your account.

• If you are not sure whether we can help you, we advise you to book a FREE 15-minute info call FIRST. Then we'll tune in to see if we can actually help you. You can also upload a file for an information meeting, if this is the subject of your request.

Should you have any further questions or concerns, please don't hesitate to reach out to us.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us and fill in the contact form or send by mail using the details provided below:

CADS, Annemie Van de Casteele, [Re: Rescheduling-Cancellation-Refund Compliance Officer], Clos Fleuriweg, 14, 8670 Koksijde, Belgium - sole trader BE0782171871 - The place of jurisdiction and fulfilment for all direct or indirect rights and obligations arising from this contract shall be the competent court in Belgium.