PRIVACY POLICY

last updated on 20/08/2024

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from annemievandecasteele.com (the “Site”).

 

 

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

Analytics

This website collects personal data to power our site analytics, including: Information about your browser, network, and device, Web pages you visited prior to coming to this website, Your IP address.

This information may also include details about your use of this website, including: Clicks, Internal links, Pages visited, Scrolling, Searches, Timestamps.

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

 

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

 

For website visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

 

For form block submissions

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions.

 

We share this information with Squarespace/Shopify/Simplybookme/Futy/Acitvecampaign-Mailblue/Learnworlds, our online store hosting providers, so that they can provide website services to us.

 

We also share this information for storage with Hightail/Google drive/Wetransfer/AmazonS3/Learnworlds and with Google drive/Mailblue-Active Campaign/Learnworlds for data porting and with Stripe/Mollie/Paypal/Shopify/SBpayme for payments and with Calendly/Simplybookme for scheduling and with Zoom/Microsoft Teams/Googlemeet/Whatsapp/Messenger/Futy for videocalls and with Quaderno/Quickbooks/Stripe/SBpayme for invoicing.

 

For use of share buttons

This website includes share buttons which enable you to share pages or other content from this site to the following third party services: Facebook/Instagram/Pinterest. If you click a share button, these third parties may receive your personal data, including:

  • Information about your browser, network and device

  • Details about the web page or content you shared or proposed to share

  • Your IP address

 

For use of blog comments

This website includes commenting functionality on some pages which enables you to post a comment. This website collects personal data when you post a comment, including:

  • Your name (which will be displayed as part of your posted comment)

  • Your email address (optional, to let you know if someone replies to your comment)

  • Your website URL (optional)

This website includes “likes” functionality on some blog posts which enables you to “like” a post. This website collects personal data when you like a post to try to prevent the same person from liking the same post during the same visit, including:

  • Information about your browser, network and device

  • Details about the web page or content you shared or proposed to share

  • Your IP address

 

Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

You can unsubscribe at any time.

 

Visitor data for customers

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your preferred way of communication such as Phone call, Whatsapp, Messenger, Microsoft Teams, Google Meet, Zoom, the issues you want to discuss, the file you want consulting about,…)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace/Shopify/Simplybookme/Learnworlds, our online store hosting providers, so that they can provide website services to us.

We also share this information for storage with Hightail/Google drive/Wetransfer/AmazonS3/Learnworlds and with Google drive/Mailblue-Active Campaign/Simplybookme/Learnworlds/Calendly for data porting and with Stripe/Mollie/Paypal/SBpayme/Shopify for payments and with Calendly/Simplybookme for scheduling and with Quaderno/Quickbooks/Stripe/SBpayme for invoicing.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

 

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for download, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: - Communicate with you; - Screen our orders for potential risk or fraud; and - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

For member area subscribers

When you subscribe and purchase a membership on this website, we collect personal information from you to enable your member areas access. We may collect information like your:

  • Billing and shipping address

  • Details relating to your subscription

  • Email address

  • Name

  • Phone number

We share this information with Squarespace/Learnworlds, our website hosting provider, so that they can provide exclusive member area hosting services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

 

Customer accounts

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es)

  • Details about your orders (for example, your preferred way of communication such as Phone call, Whatsapp, Messenger, MicrosoftTeams, Zoom, Googlemeet the issues you want to discuss, the file you want consulting about,…)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace/Shopify/Simplybookme/Learnworlds, our online store hosting providers, so that they can provide website services to us.

We also share this information for storage with Hightail/Google drive/Wetransfer/AmazonS3 and with Google drive/Mailblue/Active Campaign/Simplybookme/Learnworlds for data porting and with Stripe/Mollie/Shopify/SBpayme for payments and with Calendly/Simplybookme for scheduling and with Quaderno/Quickbooks/SBpayme/Stripe for invoicing.

 

 

Sharing you personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

Abandonned cart Emails

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

1.   You enter your email address at checkout, or are logged into your customer account.

2.   You add a product which is in stock to your shopping cart.

3.   You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

 

Marketing emails

 

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email.

 

We share your contact information with ActiveCampaign-Mailblue/Simplybookme/Learnworlds, our email marketing providers, so they can send these emails on our behalf.

 

 

Order and account emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a customer account

  • Your customer account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace/Shopify/Simplybookme/Learnworlds, our website hosting provider, so they can send these emails to you on our behalf.

 

Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address

 

Scheduling

When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your:

  • Name

  • Email address

  • Phone number

  • Details relating to your appointment (for example, your preferred way of communication such as Phone call, Whatsapp, Messenger, MicrosoftTeams, Zoom, Googlemeet the issues you want to discuss, the file you want consulting about,…)

  • Files you uploaded

We share this information with Calendly/Simplybookme, our scheduling service provider, so that they can provide online booking services to us.

 

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

Data retention

 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

Changes

 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

Minors

 

The Site is not intended for individuals under the age of 21 years.

 

Contact us

For more information about our Privacy Policy, if you have questions, or if you would like to make a complaint, please contact us and fill in the contact form or send by mail using the details provided below:

CADS, Annemie Van de Casteele, [Re: Privacy Compliance Officer], Clos Fleuriweg, 14, 8670 Koksijde, Belgium - sole trader BE0782171871 -The place of jurisdiction and fulfilment for all direct or indirect rights and obligations arising from this contract shall be the competent court in Belgium.